While all cloud services have the same common aspects, they are not all created equal. Take Infrastructure-as-a-Service (IaaS) as it provides a new way for MSPs to leverage their services and can provide a better cloud solution than other methods currently on the market. What Is IaaS? Broadly speaking, IaaS is based on providing hardware ... Read more

One of the biggest tells that an MSP business is successful is how many calls it receives from customers asking for help. Providing exceptional customer service often starts with the initial MSP help desk contact. What Is An MSP Help Desk? An MSP help desk is exactly as it says, it is a support service ... Read more

MSPs are in a constant environment of change. Sell projects, collect payments, rinse, and repeat. Many MSPs have recognized this and in response to that climate, the traditional transactional billing has been replaced with MRR or Monthly Recurring Revenue. Through MRR, MSPs can wrap the software they provide with various services to bring value to ... Read more

As the world of IT continues to grow, IT continues to become more complex. Today, it’s next to impossible for MSPs or IT professionals to remember where everything is as they navigate through various systems and gather information. Paired with the fact it is an MSP’s duty to provide security and to respond to occurrences ... Read more

The cybersecurity threat landscape is constantly changing to the point that it is an MSP’s duty to ensure clients are adapting to these emerging threats. MSPs provide crucial resources to clients in order for them to protect themselves. There are several strategies that MSPs can do, with common examples being supplying educational content or in-person ... Read more

Contracts are a necessary part of MSP businesses as they clearly outline what responsibilities are being offered to clients and what clients need to provide for MSPs. Some MSPs will create their own tailored contracts, however others will go down the route of making Break-Fix contracts. Also called T&M contracts, these seem like counter-intuitive contracts, ... Read more

Even after the pandemic created supply chain issues, there is still a huge shortage of semiconductor chips all around the world. This shortage has impacted more supply chains at large as a result since laptops, phones, cars, and many other smart devices need these chips to function. Overall, there has been a 20 percent increase ... Read more

In 2019, Microsoft went on record saying that a simple tool like multi-factor authentication can mitigate 99.9% of attacks. With something like that, it’s clear that MSPs shouldn’t be seeing multi-factor authentication (MFA) as a catchall security tool, but rather a standard method for defence against any data breaches. Here is what’s needed to know ... Read more

Balancing an MSP is difficult to do from a pricing standpoint. MSPs must ensure they are providing the correct tools and are asking the right prices so that not only will the MSP survive but so will the client. It seems simple enough, but any MSP that has been in business for a few years ... Read more

A data breach or ransomware attack costs more than just a business’s money. On top of the hundreds – if not thousands – of dollars, there is the reputation costs businesses have built over the years. Combined with the fact that ransomware attacks are targeting small businesses more often, it’s crucial for them to upgrade ... Read more