MSP Tips on How to Deliver World Class Customer Service

Sales Team Customer Service Help Desk

Contrary to the saying, the customer isn’t always right. Regardless, customer satisfaction is one of the most crucial parts of any business. If customers aren’t satisfied, they will likely find another MSP to deal with instead. In the world of an MSP, there needs to be more than just delivering an appealing set of services … Read more

Avoid the pitfalls that new MSPs make when hiring their first employees

Hiring Process Handshake

Growing an MSP is both exciting and incredibly challenging. Exciting when seeing your customers love the services they’re getting and spreading the word about your business. But challenging when trying to meet demand and realizing the need to hire more staff to handle the growing workload. And it’s this challenge where many MSPs struggle. As … Read more

How to Build a Cyber Incident Response Team

Response Team MSP Meeting

While management solutions can help keep low-level security threats away through automated responses, many high-level threats – like advanced persistent threats – require a cyber incident response team. This team should be equipped and ready to act immediately. There also needs to be an incident response plan to define the response team and their roles/responsibilities. … Read more

How to Promote Your MSP Business

Marketing Promotion

There are several ways to promote an MSP business and attract new customers regardless of whether the MSP is new or already established. Some of the most popular methods include: Social media SEO Cold calling Attending conferences & networking Sales funnels or email marketing Social proof Webinars or video content Client testimonials Niching down Written … Read more

What is the 3-2-1 Backup Rule?

Data Backups 3-2-1 Rule

Established by the US photographer Peter Krogh in the early 2000’s, this backup rule is still the golden standard for backup systems today. The rule stipulates that there should be at least 3 copies of data, 2 different backup formats, and 1 backup that’s stored offsite. While that is the golden standard, many have pointed … Read more

5 Strategies for MSPs to Distinguish Themselves in a Competitive Market

MSP Business People Celebrating Success

The great thing about industry is that it’s always innovating.  While new businesses – including MSPs – can enter their market riding the current trends, existing ones need to be constantly adapting to the newest ways. For those looking to grow their MSP, there needs to be enough distinction between them and the other MSPs … Read more

Pros and Cons of Break-Fix IT Contracts

Contracts are a necessary part of MSP businesses as they clearly outline what responsibilities are being offered to clients and what clients need to provide for MSPs. Some MSPs will create their own tailored contracts, however others will go down the route of making Break-Fix contracts. Also called T&M contracts, these seem like counter-intuitive contracts, … Read more